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LuraFlow

AI-powered business operations platform for hosting and digital service businesses.

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© 2026 LuraFlow Inc. All rights reserved.

Encryption in transit & at restPrivacy-first designhello@luraflow.com
Guides home
Getting started
  • Platform accounts and tenant workspaces
  • Choose a workspace at sign-in
  • Initial reseller setup sequence
  • Staff roles and access
  • View your LuraFlow plan and grant
  • Account security and MFA
  • Platform plan billing versus customer billing
Hosting and domains
  • Connect a WHM / cPanel server
  • Understand Test connection versus Save
  • Discover and map hosting packages
  • Hosting products and pricing
  • Hosting service lifecycle
  • Dedicated, VPS, and manual delivery
  • Connect Dynadot
  • TLD catalogue and sell prices
  • Domain search and registration
  • Transfers, renewals, lock, and auth codes
  • Nameservers and DNS
  • Domain search widgets
  • Domain order settings
  • Hosting and domain failure recovery
  • Subscriptions and cancellations
Brand and operations
  • Staff roles and access
  • Name, logo, and colours
  • Multiple brands and limits
  • Custom portal domain, DNS, and TLS
  • Support contact versus account email
  • Customer portal settings
  • Email sender and provider
  • Email templates, variables, and preview
  • Customer records
  • Support tickets
  • Notifications and automation
Billing and finance
  • View your LuraFlow plan and grant
  • Hosting products and pricing
  • Platform plan billing versus customer billing
  • Invoices and payments
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  • Bookkeeping features that are not available
Marketing and growth
  • Social Hub workflow today
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API and integrations
  • Notifications and automation
  • API keys, webhooks, and safe examples
API overview
  1. Guides
  2. /brand-operations
  3. /Support tickets

verified · reviewed 2026-09-12

Support tickets

A customer can open a ticket and staff can reply in Manage.

Audience
tenant-admin, staff
Roles / plan
Staff with tickets permission; customers use Dashboard → Support. Reseller grant.
Menu
Manage → Tickets and Settings → Support departments / Service desk

Prerequisites

  • Support department optional but recommended
  • Customers: Dashboard → Support / Open Ticket.
  • Staff: Manage → Tickets.
  • Public /help is the knowledge base, not these Guides.

Open this setting on luraflow.com — uses the safe login redirect. Never opens another tenant hostname.

Related guides

  • Support contact versus account email
  • Email templates, variables, and preview

Canonical: https://luraflow.com/docs/brand-operations/tickets

On this page

  • Outcome
  • Steps
  • Related