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  1. Guides
  2. /brand-operations
  3. /Support contact versus account email

verified · reviewed 2026-09-12

Support contact versus account email

Portal and tickets show a support address that is not necessarily the owner’s user email.

Audience
tenant-admin
Roles / plan
reseller_admin. All reseller grants.
Menu
Manage → Settings → Brand settings (support email) and Service desk

Your login email identifies the staff user. The support / portal contact email is a brand setting customers see. Keep them distinct if you do not want ticket mail in a personal inbox.

  1. Set support email on Brand settings (and on a bound extra brand if used).
  2. Configure Service desk / support departments for ticket routing.
  3. Use Email providers for the technical From address used to send mail.

Open this setting on luraflow.com — uses the safe login redirect. Never opens another tenant hostname.

Related guides

  • Email sender and provider
  • Support tickets

Canonical: https://luraflow.com/docs/brand-operations/support-email

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